Cancellation & Refund Policy

100% Refund Guarantee

Not satisfied? We'll make it right with a full refund or replacement

1. Order Cancellation

2. Subscription Cancellation

• You can pause or cancel subscription anytime • Pause request before 6 PM for next day • Cancel subscription from app settings • Remaining wallet balance can be refunded • No cancellation charges apply

3. Refund Eligibility

You are eligible for a refund if:

✓ Product quality is not up to standard

✓ Wrong product delivered

✓ Product damaged during delivery

✓ Product expired or near expiry

✓ Missing items from order

✓ Order not delivered

4. How to Request Refund

5. Refund Methods

6. Non-Refundable Cases

Refund may not be applicable if: • Issue reported after 2 hours of delivery • Product consumed or opened (except quality issues) • Incorrect address provided by customer • Customer unavailable for delivery • Change of mind after delivery

7. Replacement Policy

Instead of refund, you can opt for: • Same product replacement (next delivery) • Different product of same value • Store credit for future use Replacements are subject to product availability.

8. Wallet Refunds

For wallet balance refunds: • Minimum refund amount: ₹100 • Refund to bank account: 3-5 business days • Promotional credits are non-refundable • Request via app or contact support

9. Contact for Refunds

For refund requests or queries: 📧 Email: [email protected] 📞 Phone: +91 98981 46462 💬 WhatsApp: +91 98981 46462 Support Hours: 7 AM - 9 PM (Mon-Sat)

We value your trust. Our goal is to ensure you receive fresh, quality products every time. If something goes wrong, we're here to help!